Ans: At Wohind, we offer an exchange policy within 7 days of receiving your product. If you need a different size, color, or style, you can exchange the item as long as it is unworn, unwashed, and in its original condition with tags attached.
Q.2: Can I return an item for a refund?
Ans: No, Wohind does not accept returns for refunds. We only offer exchanges within 7 days of receiving the product.
Q.3: How do I initiate an exchange?
Ans: To initiate an exchange, please contact our customer service team with your order number and details of the item you wish to exchange. We will provide you with further instructions on how to proceed.
Q.4: What items are eligible for exchange?
Ans: Items eligible for exchange must be unworn, unwashed, and in their original condition with tags attached. Items that are damaged, altered, or missing tags are not eligible for exchange.
Q.5: Do I need to pay for shipping when exchanging an item?
Ans: Not need to pay
Q.6: How long does the exchange process take?
Ans: Once we receive your returned item, we will process your exchange within 7 business days. You will receive a confirmation email once your new item has been shipped.
Q.7: What should I do if the item I want to exchange is out of stock?
Ans: If the item you wish to exchange is out of stock, our customer service team will contact you to discuss alternative options, such as choosing a different item or issuing a store credit.
Q.8: What if I received a defective or incorrect item?
Ans: If you receive a defective or incorrect item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or provide a suitable solution.
Q.9: How can I track my exchange order?
Ans: Once your exchange order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to monitor your package’s status.
For any additional questions or concerns, feel free to contact our customer service team at Email: info.wohind@gmail.com or Call : +91 7428476074 We are here to help!
